Privacy Policy

Effective Date: April 9th, 2025

Workera Corp (“Workera”, “our,” “we,” or “us”) is the leading Skills Intelligence Platform that empowers enterprises to accelerate transformation through precise skills measurement and personalized skill development. Your privacy is important to us. This Privacy Policy describes how we collect, store, and use your information through our websites (the “Site”) or the services and applications we offer (the “Services”). When we refer to your “data” or your “information” in this Privacy Policy, we are referring to personal data or personal information as defined by applicable law.  We use those terms interchangeable throughout this Privacy Policy to refer to data or information that relates to you as an identifiable person, that identifies, relates to, or describes you, or that is reasonably capable of being associated with or linked to you.

Please read this Privacy Policy carefully to understand our practices and your rights in your data. If you do not agree with this Privacy Policy in general or any part of it, you should not access or use our Site or Services. We reserve the right to change this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting a new Privacy Policy to this page, and/or by sending notice to the primary email address specified in your account. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically reviewing this Privacy Policy to check for any changes. Changes to this Privacy Policy are effective when they are posted on this page. You acknowledge that your continued use of our Site or Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your Personal Information is subject to the updated Privacy Policy

1. Scope and Applicability 

Data protection laws distinguish between entities that control the purposes and means of processing information and entities that process information on behalf of other entities. For example, you might visit our Site or use our Services under your own account for your own purposes as a “Workera Consumer User”, or you might use our Services as a “Workera Enterprise User” because you have been invited or granted access to our Services by a Workera business customer who uses our Services (a “Customer”). Our agreement with the Workera business customer (“Customer Agreement”), governs our provision of Services to the Customer.  When Workera processes information on behalf of a Customer to provide contracted Services, we do so in accordance with the terms of the Customer Agreement and the Customer's instructions, not this Privacy Policy. If you wish to exercise your rights regarding information we are processing on behalf of a Customer, you should contact the applicable Customer for assistance, and Workera may forward communications we receive from you to the Customer for resolution. We are not responsible for the privacy practices of our business customers, which may differ from those in our Privacy Policy.

Moreover, this Privacy Policy does not apply to any third-party applications or services that are used in connection with our Services, or any other products, services or accounts provided by other entities under their own terms of service and privacy policy (collectively, "Third-Party Services"). For example, a Customer may connect, directly or through another application, third party applications and platforms, and other products and services to Workera. These Third-Party Services are not part of our Services and are provided by independent third parties under their policies and terms. Lastly, the Site or Services may contain links to other websites. We have no control over these websites and they are subject to their own terms of use and privacy policies.

2. What Information Do We Collect? 

Information You Provide to Us

• Account Information: To create an account for the Services, we will require that you provide us with information for your account such as first name, last name, and email. 
  • For Workera Consumer Users, we may also collect company name, job role, and location information if the user elects to provide.  
  • For Workera Enterprise Users, we may also collect any of the following if provided by the Customer, an additional employee identifier, manager name, manager email, job role, or location.  You may also provide your job role directly in the application if not provided by the Customer. 
• Payment Information: If you are the payment representative of a Customer, we will collect your billing details, including billing address, amount, currency and method of payment. 
• Assessment Results: We may collect the results of any assessments that you engage in through the Services, including without limitation test results and performance data and any inferences based on the foregoing. These include inferences regarding your skills and level of proficiency, which may be shared with your employer for their use and used by Workera to recommend skills and additional training.
• Other Information You Provide: We receive other information from you when you choose to interact with us in other ways, such as if you sign up for one of our webinars or newsletters, participate in a research study or event, fill out forms on our Site, or otherwise communicate with us.

Information We Collect Automatically

When you visit, use, and interact with our Site or the Services, we may receive the following information about your visit, use, or interactions (“Technical Information”):

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• Log Data: Information that your browser automatically sends whenever you use our website (“log data”). Log data includes your internet protocol address, browser type and settings, the date and time of your request, and how you interacted with our Site and Services.
• Usage Data: We may automatically collect information about your use of the Site and Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.
• Device Information: Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.
• Analytics and Session Replay: We may use online analytics products that use cookies to help us analyze how users use our Site and enhance your experience when you use the Site. Please see the section titled “Analytics and Session Replay Information” below for more details.

We use cookies and other tracking technologies to help us collect and process Technical Information. Please see the “How Do We Use Tracking Technologies” section below for more information and how to opt-out. 

Information We Receive from Third Parties

• Third Party Services: If the Customer has elected to connect with any Third Party Services, then we may receive information directly from such Third Party Services. 
• Customer User Information: If you are a Workera Enterprise User, we may receive information about you from the Customer with regards to the users they are authorizing to access the Services. 
• Prospecting and Visitor Information: We may receive prospecting or business contact information about you from third parties or partners, such as ZoomInfo, Lusha, and RB2B. 
  • For more information on how to opt-out or modify your profile in the ZoomInfo database, please visit: https://www.zoominfo.com/trust-center/your-privacy. 
  • For more information on how to opt-out or modify your profile in the Lusha database, please visit: https://www.lusha.com/privacy_topic/control-your-profile/. 
  • For more information on how to opt-out or modify your profile in the RB2B database, please visit: 

https://www.rb2b.com/privacy-policy. 

• Marketing Information: We may receive marketing or demographic information about you from third parties or partners, for example, data about your organization or industry or other public information from sources like social media or online professional profiles. We may combine this information with other data we already have to inform you of Services we think may be of interest to you.
• Service Provider: We may receive your information from our service providers. 
  • If you interact with the Alice SDR Agent, which is provided by 11x Limited, information that you provide to the Alice SDR Agent will be stored and processed as further detailed in the 11x privacy policy, available at: https://www.11x.ai/legal/privacy-policy. 
• Referral Information: We may receive your information from our referral partners and other partners that we engage. 
• Other Information: We may obtain information from other sources, including, but not limited to, publicly available sources, brand partnerships, referral or affiliate partners, or through transactions such as mergers and acquisitions. We may combine this information with other information we collect from or about you

We do not collect Personal Information for the purpose of sale of such information in a way that specifically identifies the individual ( i.e. , we don’t sell customer information

3. How Do We Use The Information We Collect?

We use the information we collect:

• To manage your account.
• To provide the Site and Services (which may include Services provided to the Customer if you are a Workera Enterprise User).
• To maintain our customer and/or visitor lists.
• To deliver and improve the Site and Services and your overall user experience.
• To respond to your inquiries or provide feedback.
• To protect, investigate and deter against fraudulent, unauthorized or illegal activity or for identification and authentication purposes, and to address issues such as malicious use of the Site or Services. 
• To link or combine user information with other personal information.
• To develop, improve or expand our business, products and services.
• To conduct internal reporting, auditing, and research, including focus groups and surveys.
• To compare and verify information for accuracy and update our records.
• To email, message, or otherwise contact you with information and updates about us and the Services. 
• To respond to your comments and questions and provide customer service.
• To send you information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
• To analyze how you use the Site and/or Services with tools to help us understand traffic patterns and know if there are problems with the Site or Services. Please see the section titled “Analytics and Session Replay Information” below for more details. 
• Create targeted advertising to promote the Services and engage our users. 
• In connection with a merger, acquisition, reorganization or similar transaction.
• When required by law or to respond to legal process.
• To protect our users, other individual lives, and/or the rights or property of Workera.
• To maintain the security of the Site and Services.
• At your direction or instruction, or for any other purpose with your consent

Some of this data may be stored and maintained on our servers or those of partners with whom we contract. If you run into technical errors in the course of using the Services, we may request your permission to obtain a crash report along with certain logging information from your system documenting the error (“Diagnostic Information”). Such information may contain information regarding your operating system version, hardware, browser version (and .NET version information in case of Windows systems), and your email address, if provided. We use this information to administer and improve our Services to you and/or the applicable Customer (if your use of the Services is in connection with a Workera Enterprise subscription purchased by your employer).

4. Do We Share Your Personal Information?

In addition to the specific situations discussed elsewhere in this Privacy Policy, we may disclose your information in the following circumstances:

• With our corporate affiliates and subsidiaries.
• With the applicable Customer to provide Services on their behalf. Our Customers are independent entities and their processing of information is subject to their own policies and terms. For example: 
  • If you use our Services as a Workera Enterprise User in connection with a subscription agreement entered into between the Customer and us, then your information, including without limitation any test results or performance data, may be shared with the Customer pursuant to the terms of the Customer Agreement and any terms and conditions thereof. 
  • Similarly, if you use our Services as a Workera Consumer User under an email with your company’s domain, then, if your company becomes a Customer, your information, including without limitation any test results or performance data, may be shared with the Customer pursuant to the terms of the Customer Agreement and any terms and conditions thereof. 
• If the Customer has elected to connect Workera to any Third Party Services, then we may share your information with such Third Party Services.
• With third parties that perform services to support our core business functions and internal operations, which may include database administrators, cloud computing services, payment processors, advertising services, and application services providers.
• With third parties that we have partnered with, such as to jointly create and offer a product, service or joint promotion or in connection with facilitating referral partnerships.
• To support our audit, compliance, and corporate governance functions.
• In connection with a change of ownership or control of all or part of our business (such as a merger, acquisition, reorganization, or bankruptcy).
• If we have a good-faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to detect or protect against fraud or security issues.
• If required or permitted by applicable law or regulation, including laws and regulations of the United States and other countries, or in the good faith belief that such action is necessary to: (a) comply with a legal obligation or in response to a request from law enforcement or other public authorities wherever Company may do business; (b) protect and defend the rights or property of Company; (c) act in urgent circumstances to protect the personal safety of users, customers, and contractors/employees of Company or others; or (d) enforce our Terms of Service or otherwise protect against any legal liability.
• With your consent or at your direction.

5. How Do We Use Tracking Technologies?

Use of Cookies

Some of the features on the Site or Services may require the use of cookies. “Cookies” are pieces of software that are dropped onto your computer as you browse the web. The information collected by cookies can be used to identify you and/or record certain behaviors online. Our Site and Services uses cookies to provide us with useful information about how users interact with our Site and Services so that we can create better content and improve the Site and Services that we offer. Additionally, certain log in information may be maintained in a cookie stored locally on your personal computing device (i.e., not on a server) in order to streamline the login process. The following sets out how we may use different categories of cookies. 

We will request your consent on the Site before using non-essential cookies to collect any information from you. While you will be given the opportunity on the Site to opt-out and/or revoke your consent to our use of non-essential cookies, note that this may mean your ability to use the Site will be limited. 

Analytics and Session Replay Information

As you use our Site or Services, we may use cookies or other common information-gathering tools, such as log files and web beacons, to collect information that will help us improve our Site. Such information may include standard information regarding your mobile device, browser type, browser language, operating system, IP address, and the actions you take on our web site (such as the web pages viewed and the links clicked) or while using the Services. In particular:

• We use Hubspot Analytics to collect such information using cookies on our Site. You can find more information in Hubspot’s privacy policy: https://legal.hubspot.com/privacy-policy. 
• We use FullStory, Inc. to capture user interaction to help troubleshoot reported defects. For more information about FullStory, please see the FullStory privacy policy available at https://www.fullstory.com/legal/privacy/. You can opt out of FullStory’s collection and Processing of data generated by your use of the Services by going to https://www.fullstory.com/optout/. 
• We use Posthog to provide analytics on the use of our product and may leverage to troubleshoot reported defects by reviewing captured user interactions. You can find more information in Posthog’s privacy policy: https://posthog.com/privacy.
• We use Amplitude to provide analytics on the use of our product. You can find more information in Amplitude’s privacy policy: https://amplitude.com/privacy. 

Interest Based Advertising 

Our third-party advertising service providers may use web beacons to recognize you when you visit the Site and to help determine how you found the Site. They may also use cookies, action tags, web beacons, and/or GIF tags placed in various places on the Site and our online ads to collect information about your visit and your interaction with our ads.  To limit collection of information from mobile devices, including location data, please visit your device’s settings to set the “Limit Ad Track”, “Location Based Services,” or other similar feature on your device. You can also make choices about data collection for certain companies by visiting an industry consumer choice platform such as the NAI (https://optout.networkadvertising.org/) or DAA (https://optout.aboutads.info/). If you opt-out of interest-based ads, you will still see ads on websites you visit, but those ads will not be based on your browsing behavior.

• LinkedIn Insights Tag. We use LinkedIn Insights Tag to retarget our website visitors and learn insights about your interactions with our LinkedIn advertisements. You can learn about LinkedIn’s privacy practices at www.linkedin.com/legal/privacy-policy, and you can opt out of LinkedIn Insights Tag at www.linkedin.com/psettings/.

Geo-Location

We do not collect any information regarding your real-time geo-location while using the Services, though we do receive country-level and city-level information from Hubspot Analytics tied to IP address through your use of the Site and Amplitude and Posthog tied to your use of the Services. If, at some point in the future, we do seek to collect such information, we will request your permission before doing so.

6. Security.

The security of your information is important to us. We use commercially reasonable efforts to store and maintain your information in a secure environment. We also take technical, contractual, administrative, and physical security steps designed to protect information that you provide to us. We have implemented procedures designed to limit the dissemination of your information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.

You are also responsible for helping to protect the security of your information. For instance, never give out the credentials you use in connection with accessing the Services, so that other people will not have access to your information. Furthermore, you are responsible for maintaining the security of any personal computing device on which you utilize the Services or access the Site.

We are not liable for disclosure of data due to errors in transmission, unauthorized access or acts by third parties, or omissions or acts beyond our reasonable control. We also cannot guarantee that your information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

7. How We Respond to Do Not Track Signals

Your browser settings may allow you to automatically transmit a Do Not Track signal to websites and other online services you visit. We will use reasonable efforts to adjust our practices accordingly when we receive a Do Not Track signal from a visitor’s browser because we do not track our visitors to provide targeted advertising. To find out more about Do Not Track, please visit http://www.allaboutdnt.com.

8. Retention.

We will retain your information for as long as needed to fulfill the purpose for which we collected it and for a reasonable period thereafter in order to comply with audit, contractual, or legal requirements, or where we have a legitimate interest in doing so. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain aggregated or de-identified data indefinitely or to the extent allowed by applicable law. We may retain information preserved in automatically generated computer back up or archival copies generated in the ordinary course of our information technology systems procedures.

All retained information will remain subject to the terms of this Privacy Policy. If you request that your information be removed from our databases, we will delete your information provided however  we may retain information that is otherwise deleted in anonymized and aggregated form, in archived or backup copies as required pursuant to records retention obligations, or otherwise as required or permitted by law. We may also retain an archived copy of your records for legitimate business purposes.

9. Managing Your Information

You may request to review, update, correct or delete the Information we hold about you by contacting us at privacy@workera.ai. Upon receipt of your written request, we may need to verify your identity before sharing any Information. We will endeavor to deal with all requests for access and modifications in a timely manner.

If you are a Workera Enterprise User, please note your Information is controlled by the applicable Customer and you should submit your request to the Customer directly. 

We may use some of the information we collect for marketing purposes, including to send you promotional communications about new Workera features, products, events, or other opportunities. If you wish to stop receiving these communications or to opt out of use of your information for these purposes, please follow the opt-out instructions, such as clicking "Unsubscribe" (or similar opt-out language) in those communications.

10. Children’s Privacy Issues.

People under eighteen (18) years of age are not permitted to use the Services on their own, so this Privacy Policy makes no provision for their use of the Services. We do not knowingly collect information from children under sixteen (16) years of age. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Information through the Services. If you have reason to believe that a child under the age of sixteen (16) has provided information through the Service, please contact us, and we will endeavor to delete that information from our databases and terminate the associated account.

11. International Users

Our Company is based in the United States. The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the laws of the country(ies) where the Services are controlled. Your information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your information.

12. Your Rights (European Residents)

We typically will process your information pursuant to the following legal bases: 

• with your consent; 
• as necessary to perform our agreement to provide Services to you; or 
• as necessary for our legitimate interests.

We also may process your information where it is necessary to comply with a legal obligation to which we are subject.

If you are located in the EEA, Switzerland, or the UK, you are entitled to certain rights, subject to applicable exceptions, under the GDPR, Swiss, and UK data protection laws:

1. The right to withdraw any previously provided consent;
2. The right to access certain information about you that we process;
3. The right to have us correct or update any personal information;
4. The right to have certain personal information erased;
5. The right to have us temporarily block our processing of certain personal information;
6. The right to have personal information exported into common machine-readable format;
7. The right to object to our processing of personal information in cases of direct marketing, or when we rely on legitimate interests as our lawful basis to process your information; and
8. The right to lodge a complaint with the appropriate data protection authority.

Where we are deemed a data controller, we will take steps to help ensure that you are able to exercise your rights regarding Information about you in accordance with applicable law. To do so, you may contact us at privacy@workera.ai. Please note these rights may be limited in certain circumstances as provided by applicable law. We will promptly review all such requests in accordance with applicable laws. Depending on where you live, you may also have a right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning Personal Information about you.  We encourage you to first reach out to us at privacy@workera.ai, so we have an opportunity to address your concerns directly before you do so. 

Our GDPR representative contact information is included below: 

Under the laws of certain jurisdictions, when processing Information about Workera Enterprise Users in connection with the provision of Services to our Customers, we may be deemed a ‘data processor’ while our Customers are deemed ‘data controllers’. Where we are deemed a data processor, the Workera Enterprise User should contact our Customer, the data controller, to pursue any such legal data subject rights. We will reasonably cooperate with our Customers to support and comply with any such data subject rights requests.

13. Contact Us.

If you have any questions, comments or suggestions, please contact us at: